Legal notices & disclosure

Legal notices

Building relationships based on trust, integrity and professionalism.

Relationships based on trust, integrity and professionalism.

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We never lose sight of the fact that we are acting for you. As your trusted advisor, we always operate with honesty, integrity and professionalism.

We never lose sight of the fact that we are acting for you. As your trusted advisor, we always operate with honesty, integrity and professionalism.

Touch base with us online

Request a call back

Our commitments to you

We partner with you using our technical knowledge and expertise to address your risk and insurance needs.

As your trusted advisor, we will consistently provide you with access to all our specialists through an engaging service model that is well planned, consultative, transparent and realistic where promises made will be delivered and we will always remain true to our word in all aspects of our dealings with you.

This partnership approach is what sets us apart and the following Legal Notices and Disclosures are provided to help you in making your decision to partner with HDL.

Legal Notices & Disclosures

Financial Services Guide (FSG)

Our Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:

  • The services we offer you
  • How we and our associates are remunerated
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint

Privacy Policy

We are committed to protecting your privacy and confidentiality and are committed to complying with the Australian Privacy Principles.

Our Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

Code of Practice & Complaints

HDL is a member of the National Insurance Brokers Association of Australia (NIBA) and subscribes to and is bound by the Insurance Brokers Code of Practice.

Our Internal Dispute Resolution (IDR) procedure is in place to ensure that you have access to an impartial review of any issues you experience with our services.

Read
Read
Read

Legal Notices & Disclosures

Financial Services Guide (FSG)

Our Financial Services Guide (FSG) is designed to assist you in deciding whether to use any of our services and contains important information about:

  • The services we offer you
  • How we and our associates are remunerated
  • Any potential conflicts of interest we may have
  • What to do in the event of a complaint
Read

Privacy Policy

We are committed to protecting your privacy and confidentiality and are committed to complying with the Australian Privacy Principles.

Our Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.

Read

Code of Practice & Complaints

HDL is a member of the National Insurance Brokers Association of Australia (NIBA) and subscribes to and is bound by the Insurance Brokers Code of Practice.

Our Internal Dispute Resolution (IDR) procedure is in place to ensure that you have access to an impartial review of any issues you experience with our services.

Read

Terms & Conditions

All content on the HDL website summarises selected issues of interest to current or potential insurance buyers.

The information provided is in general nature only and is subject to certain terms and conditions.

Family Violence Policy

We are committed to assisting clients who may be affected by family violence.  Our Family Violence Policy outlines principles and processes which our employees will follow to assist you if you are experiencing family violence.

If you are in immediate danger, call 000.

Modern Slavery Policy

HDL has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

Read
Read
Read

Customer Vulnerability Policy

Our policy outlines the support available to all customers who may be experiencing vulnerability.
Read

Terms & Conditions

All content on the HDL website summarises selected issues of interest to current or potential insurance buyers.

The information provided is in general nature only and is subject to certain terms and conditions.

Read

Family Violence Policy

We are committed to assisting clients who may be affected by family violence. 

Our Family Violence Policy outlines principles and processes which our employees will follow to assist you if you are experiencing family violence.

If you are in immediate danger, call 000.

Read

Modern Slavery Policy

HDL has a zero-tolerance approach to modern slavery, and we are committed to acting ethically and with integrity in all our business dealings and relationships and to implementing and enforcing effective systems and controls to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.

Read