Contact & claims
We're here to help.
A question about your cover, a claim, or advice on something new: call us or leave your details and a specialist will be in touch within one business day.
General Enquiry form
Leave your details and we'll call you within one business day.
Our offices
Sydney · NSW
Level 6, 31 Market Street
Sydney NSW 2000
Queensland
71 Eagle Street
Brisbane QLD 4000
South Australia
121 King William Street
Adelaide SA 5000
Claims
Need to make a claim? Call us first.
We'll take you through what's needed, lodge the claim with your insurer and advocate for you until it's resolved.
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1
Make it safe
Protect people and property and prevent further loss. In an emergency, call 000.
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2
Record what happened
Take photos, keep damaged items and receipts, and don't admit liability to anyone.
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3
Contact HDL
Call 1300 565 622 or request a call back and we'll take it from there.
Complaints & disputes
HDL is a member of NIBA and bound by the Insurance Brokers Code of Practice. If you're unhappy with our service, please tell us first: contact your account manager or our Complaints Officer on 1300 565 622 or at [COMPLAINTS EMAIL]. We'll acknowledge your complaint promptly and work to resolve it fairly.
If you're not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA), a free and independent dispute resolution service, at afca.org.au or 1800 931 678.